Privacy policy


Rubaiyat Modern Luxury Products Company Ltd. (referred to as "the Company", "we", or "us") is dedicated to providing the highest level of service to our clients while ensuring the total protection and security of their personal data. This policy has been developed to clarify how we collect, use, and protect your data in accordance with the Personal Data Protection Law (PDPL) and its implementing regulations in the Kingdom of Saudi Arabia. 

I. Personal Data Collected 

We are committed to collecting only the data strictly necessary to provide our services, which includes: 

  • Identification Information: Name, contact numbers, and email address. 

  • Transaction Data: Purchase details, payment confirmations (processed securely via licensed payment gateways; we do not store full card details)  

  • Delivery Data: Address, city, district, and delivery instructions 

  • Technical Data: IP address, browser type, and device information. 

  • Behavioral Data: Website interactions, browsing patterns, preferences  

  • Marketing Data: Preferences for receiving promotional communications 

II. Purposes of Data Processing 

Your personal data is processed for the following purposes: 

  • To process and fulfill orders, including delivery and payment  

  • To provide customer support and respond to inquiries  

  • To improve platform performance and user experience  

  • To manage loyalty programs and customer engagement  

  • To send marketing communications, subject to your explicit consent  

  • To comply with legal and regulatory obligations 

III. Legal Basis for Processing 

Our processing of your data is based on: 

  • Explicit Consent: Provided by you during registration or service usage. 

  • Contractual Necessity: To fulfill your requests (such as gifting and shipping services). 

  • Regulatory Compliance: To meet government obligations (e.g., Zakat, Tax and Customs Authority requirements). 

  • Legitimate Interests: For fraud prevention, service improvement, and analytics (to the extent permitted under PDPL) 

IV. Data Sharing with Third Parties 

 We do not sell or rent your personal data. 

We may share your personal data with selected third parties solely to enhance and support the delivery, quality, and functionality of our services, including improving your overall customer experience. 

Such sharing is limited to what is necessary and is conducted with service providers who are contractually bound to maintain confidentiality and protect your personal data in accordance with applicable laws. 

V. Data Storage and Retention 

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, including: 

  • Order and transaction data: as required by applicable financial and tax laws  

  • Customer account data: until account deletion or inactivity  

  • Marketing data: until consent is withdrawn  

After the retention period, data is securely deleted or anonymized. 

VI. Rights of the Data Subject  

Under the Personal Data Protection Law, you are entitled to the following rights: 

  • Right to be Informed: Knowing how we collect your data and the legal justification for it. 

  • Right of Access: Viewing your personal data available with us. 

  • Right to Data Portability: Requesting a copy of your data in a readable format. 

  • Right to Rectification: Requesting an update or correction of inaccurate or incomplete data. 

  • Right to Destruction: Requesting the deletion of your data when the purpose for it ends, unless legal obligations prevent it. 

  • Right to Withdraw Consent: You may revoke your consent for data processing at any time. 

Our team is committed to processing your requests within (30) days, with a possible extension of an additional (30) days for complex cases, of which you will be notified. 

VII. Direct Marketing  

We will only send marketing communications where: 

  • You have provided explicit consent; or  

  • Permitted under applicable laws  

You may opt out at any time using the unsubscribe link or by contacting us. 

 VIII. Contact and Complaints 

For any inquiries or to exercise your rights, you may contact us via: 

  • Phone/WhatsApp: +966537034445 

  • Email: care@rubaiyat.com 

  • All requests will be responded to within a maximum of (30) days. 

 IX. Policy Amendments  

"Rubaiyat" reserves the right to update this policy periodically. Your continued use of our services constitutes an acceptance of these updates. 

This Privacy Policy was last updated on 04/05/2026