Refund policy

RETURNS POLICY 

Items may be returned for a refund within 15 days of purchase (or delivery for online orders), provided they are unused, in original condition, with tags attached, and with their purchase receipt. 

NON-RETURNABLE 

  • All lingerie, swimwear, and pierced jewellery.  

  • Fine jewellery  

RETURNABLE 

All products are eligible for return, provided they comply with the terms and conditions set forth on Rubaiyat.com and the invoice.  

 
RETURN TERMS 

All products are eligible for a refund within 15 days of purchase (or delivery for online orders), provided they are returned in their original, pristine condition as purchased. To ensure your return is accepted, adhere to the following standards: 

  • Items must be returned unworn, unwashed, unused, and undamaged, with all original tags attached and in their original packaging.  

  • Tailored, made-to-measure, or customized items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you. 

  • Please take care to preserve the condition of all product packaging, including any boxes or garment bags provided with your purchase. 

  • Footwear, fashion jewelry and apparel accessories must be returned with their original branded boxes and dust bags (where provided). Please place the shoe box inside the original protective outer box it was received in. 

  • When trying on footwear, please do not mark the soles or damage the shoe box. 

  • When trying on footwear, Jewelry must be returned in the same condition received, including all branded packaging and accompanying documents. 

  • Cosmetics and perfumes will only be accepted if unopened and with their original seal unbroken or tampered with. 

DAMAGES POLICY  

In the event of receiving damaged or defective items, customers must notify us within 15 days of purchase (or delivery for online orders), We will arrange for the return and provide a full refund or a replacement, accordingly.  

Rubaiyat reserves the right to reject any return that shows signs of misuse or damage caused by the customer. 

EXCHANGES POLICY 

IN-STORE PURCHASES 

  • For exchanges, the original item must be returned within 15 days of the invoice date. 

  • Items returned after the promotional or sale period are no longer eligible for the original sale price if an exchange is desired. 

RUBAIYAT.COM PURCHASES 

  • We currently do not offer exchanges; however, to exchange for a different item, return the original item within 15 days and make a new purchase. Our customer care team would be happy to assist you with this process. (For the latest Customer Care contact information, please visit: https://rubaiyat.com/pages/customer-care) 

  • Items returned after the promotional or sale period are no longer eligible for the original sale price if an exchange is desired. 

REFUND POLICY 

IN-STORE PURCHASES 

  • Payment in cash or MADA card for SR 1000 or less will be refunded in cash. 

  • When paying by credit card or bank card, the customer has the right to choose between the following two return methods: 

  1. Transferring the amount to the bank account of the cardholder’s name used in the purchase process (Refund processing time can take up to 14 business days – public holidays and weekends not included). 

  1. Issuing a bank check with the same name on the card used in the purchase. 

This policy has been prepared in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia and aims to protect consumers’ statutory rights. 

Rubaiyat reserves the right to update this Return and Exchange Policy from time to time as required by applicable laws and regulations. Continued use of our services and platforms constitutes acceptance of this policy and any updates thereto.