Shipping policy

 Shipping and Delivery

Shipping to Riyadh or Jeddah in Saudi Arabia can take one (1) to three (3) business days. Shipping time to locations outside these cities ranges from one (1) to seven (7) business days.

Please keep in mind: Shipping Dangerous Goods can require a longer time, up to (7) working days, which is longer than standard delivery because the shipping will be through the ground, not air.

Dangerous goods: (For example, perfume, cologne, Eau de parfum, eau de toilette, and other alcohol-containing products are classified as a "dangerous good." Because ethanol is highly flammable)

The cost of shipping is non-refundable.  Unless there was an error or something incorrect with your shipment from the Rubaiyat side, we will not charge you for shipping.

Unfortunately, we do not deliver to multiple shipping addresses within the same order. If you want some items delivered to a different address, you can place two separate orders to different delivery addresses.

If your entire order has been delivered and some items still need to be included, or you have received damaged products, please contact us, and we will use our best endeavors to resolve the issue within twenty-four (24) working hours.

When you cancel or return items in your order, please allow up to seven (7) working days to process your return; the shipping agent will contact you with the process. If you use a credit card to purchase, the money will be returned to your bank account. If you used Ruba Loyalty, the transaction will be credited to your account and linked to your mobile number.

If you paid in installments by Tabby or Tamara, your refund will be handled in accordance with their terms and conditions.