You can join Ruba Rewards in a few simple ways:

Online:
On sign-in / sign-up: If you’re not already a Ruba member, you’ll be prompted to join.
In your cart: Sign in / Sign up in the "Ruba Rewards" section of the cart to access your rewards.
On the Ruba page: Visit Rubaiyat.com/pages/ruba and sign up.

In-store:
Ask a member of our team, and they will create your Ruba account.

Use the email linked to your Ruba account to sign in at Rubaiyat.com.
Use your phone number or digital card to transact in-store.

Online:

Use your rewards via your cart:
Once signed in, you’ll see your points and available rewards under "Ruba Rewards" in your cart.

Track your rewards via your Ruba Rewards account:
For your points balance, history and available rewards, go to the "Ruba Rewards" tab under "My Account" in the main navigation. Here, you can also edit your Ruba profile information.

Sign in with your preferred email at Rubaiyat.com, then enter your registered Ruba phone number. Your phone number will identify your Ruba profile, allowing you to connect your email to your account. Once your email is linked, you’ll only need your email to sign in to Ruba online.

Important note: If your Ruba account is already linked to an older email, you can overwrite your old email with the new one you entered on sign in. Alternatively, you can keep the old email by restarting the journey and signing in with that email instead.

Sign in and go to "My Account" at the bottom of the main navigation menu. The "Ruba Rewards" tab will appear next to "Profile" and "Orders". There, you can view your points balance, transaction history, available rewards, and update your profile details.

Online:
Sign in at Rubaiyat.com and go to "My Account" at the bottom of the main navigation menu. The "Ruba Rewards" tab will appear next to "Profile" and "Orders". Here you can update profile details, such as your name, phone number, birthday, language preference and gender.

Changing your phone number:
You can change your phone number under "Edit My Profile". You’ll need to verify your new phone number via OTP.

Changing your email:
Make sure you’re signed out, then sign in with your new email and enter your registered Ruba phone number. This will identify your Ruba profile and allow you to overwrite your old email with the new one.

In-store:
Ask a member of our team to help update your profile information.

Contact Customer Care:
Contact Customer Care at rubaiyat.com/pages/customer-care to update your profile information.

After any online or offline purchase, you’ll receive an e-receipt to your registered phone number. Open it and tap on the "Add to Wallet" button in the "Wallet Loyalty App" section to save it to your phone's wallet.

For any of these requests, please contact Customer Care at rubaiyat.com/pages/customer-care

You can check your points in a few easy ways:

WhatsApp: You’ll receive a points recap via WhatsApp after every purchase.
In your cart: Sign in on Rubaiyat.com to see your points balance under "Ruba Rewards" in your cart.
Your Ruba Rewards account: Sign in on Rubaiyat.com, go to "My Account" in the navigation menu, then click the "Ruba Rewards" tab to see your points balance and transaction history.
Your digital card: Add it to your mobile wallet for easy access to your points and seamless in-store use. The download link is in the e-receipt received after any online or offline purchase.
In-store: Visit any store and our team can share your points balance and rewards with you.

Earn points on eligible purchases online at Rubaiyat.com and in-store in Jeddah and Riyadh. Points are calculated excluding VAT and are not earned when paying with points (fully or partially).

Earning rates vary by tier:
Jade: 0.09 per SAR 10
Silver: 0.17 per SAR 10
Gold: 0.26 per SAR 10

Online: Sign in and apply your points in your cart before checkout.
In-store: Show your digital card or provide your registered phone number, and our team will apply your points at checkout.

1 point = 1 SAR.

Points are added instantly after your purchase. You can check your points in a few easy ways:

WhatsApp: You’ll receive a points recap via WhatsApp after every purchase.

In your cart: Sign in on Rubaiyat.com to see your balance under "Ruba Rewards".

Your Ruba Rewards account: Sign in on Rubaiyat.com, go to "My Account" in the navigation menu, then click the "Ruba Rewards" tab to see your balance and transaction history.

Your digital card: Your points balance will be visible on your digital card.

In-store: Visit any store and our team can share your points balance and rewards with you.

Yes. You need to be signed in to your Ruba profile to earn and redeem points online.

No. Points are earned from the moment you join Ruba Rewards.

Points can be used with selected offers and discounts, where permitted. If a combination is not allowed, it will not apply at checkout or in-store.

Points are earned on eligible purchases only. Points are not earned when paying with points (fully or partially).

Yes. If you return a purchase, any points earned from it will be removed, and any points you used will be added back to your balance, where applicable.

No. Points are personal to your account and cannot be transferred, shared, or gifted to another person, nor can they be exchanged for cash.

Your Ruba Rewards account: Sign in on Rubaiyat.com, go to "My Account" in the navigation menu, then click the "Ruba Rewards" tab to see your points balance and transaction history.

Your digital card: You can see your current tier in your mobile wallet. Add it to your mobile wallet for easy access to your points and seamless in-store use. The download link is in the e-receipt received after any online or offline purchase.

In-store: Visit any store and our team can share your tier, points balance and available rewards with you.

In your cart: The easiest way is online at Rubaiyat.com – when you’re signed in, your rewards will appear in your cart under the "Ruba Rewards" section.

Your Ruba Rewards account: You can also view them in your "Ruba Rewards" account by signing in at Rubaiyat.com, going to "My Account" in the navigation menu, then clicking the "Ruba Rewards" tab.

In-store: Our in-store team can also share your available rewards with you.

You move up tiers by reaching a total purchase value. Jade starts at 0 SAR, Silver at 20,000+ SAR, and Gold at 50,000+ SAR.

Your points earning rate depends on your tier:
Jade: 0.09 points per SAR 10
Silver: 0.17 points per SAR 10
Gold: 0.26 points per SAR 10

Your tier won't be downgraded under normal conditions. Once you reach a tier in Ruba Rewards, you retain it, and it is not affected by points expiry.

Exceptions: Your tier may be adjusted if points are reversed due to returns or refunds, or in cases of account misuse.

If you’re not receiving your points recap or e-receipts, your phone number may be incorrect. To update it, sign in at Rubaiyat.com and go to "My Account" at the bottom of the main navigation menu. The "Ruba Rewards" tab will appear next to "Profile" and "Orders". Here, you can update your profile details, including your phone number. You’ll need to verify your new phone number via OTP.

If your phone number is correct and the issue persists, please contact Customer Care at rubaiyat.com/pages/customer-care for assistance.

Please contact Customer Care at rubaiyat.com/pages/customer-care for assistance.

Please contact Customer Care at rubaiyat.com/pages/customer-care for assistance.